IT OPERATION SUPPORT&SERVICES SENIOR SPC

An emerging trusted partner of OEMs, Martur Fompak International manufactures and supplies high-quality seating systems, vehicle interiors and automotive textiles. With 30 plants, 5 R&D Centers, and 7 Engineering Design offices around the globe, we further bolster our success in customer satisfaction and progress in international expansion by leading projects across a wide spectrum ranging from design to production and delivery of key cockpit products with a vision for reshaping mobility.

Inspired by our core values, we strive to provide an agile and engaging work environment that fosters innovation, leadership, and lifelong learning.

So, are you ready for a fresh challenge in a fast-growing company? Do you want to work in a multicultural environment in the automotive industry? If your answer is yes, join us now.

QUALIFICATIONS:

Education:

• Master’s degree in Information Technology, Computer Science or a related field

Experience:

• 5–8 years of progressive experience in IT operations and end-user support, preferably within manufacturing or automotive environments.
• Demonstrated expertise in managing IT infrastructure, including hardware, network systems.
• Involvement in IT compliance and information security standards, ideally with hands-on experience in ISO/IEC 27001 certification processes.
• Proficient in managing and troubleshooting network infrastructure: firewalls, switches, routers, LAN/WAN/WLAN, and structured cabling, along with network monitoring and management tools

Technical Skills:

• Windows Server administration: Active Directory, DNS, DHCP, Group Policy Objects (GPO), and user access management.
• Endpoint management: laptops, desktops, PDAs, endpoint protection, and antivirus solutions.
• Storage and backup systems including Veeam and Dell EMC.
• Installing and commissioning IT hardwares (servers, network devices, workstations, peripherals).
• Network troubleshooting and configuration: LAN/WAN, TCP/IP, switches, routers, firewalls (basic configuration and diagnostics).
• VPN and remote access setup/support.
• Wi-Fi infrastructure management, particularly Cisco solutions.
• Print server and peripheral device management.
• Experience with ticketing and helpdesk platforms, SLA and KPI monitoring and reporting.
• Root cause analysis and escalation procedures.
• Proficient with system and network monitoring tools.
• Strong troubleshooting skills across hardware, operating systems, network environments, and Office suite applications (MS Office, Outlook).
• Experience with remote support tools: TeamViewer, AnyDesk, RDP.
• Basic cybersecurity knowledge aligned with ISO/IEC 27001 controls

Soft Skills:

• Strong communication and stakeholder management skills.
• Ability to work under pressure and prioritize issues effectively.
• Detail-oriented, proactive, and customer-focused.
• Team player with the ability to work independently

Certifications (preferred):

• Microsoft Certifications (e.g., MCSA, MS365)
• CCNA, CompTIA or equivalent
• SAP user or technical support certification (optional)

Language Skills

• Fluent in English (written and spoken)
• Proficient in French (professional working level)
• Knowledge of Turkish is a plus

JOB DESCRIPTION

• Deliver advanced technical support to end-users, production systems, and infrastructure, ensuring adherence to the company standards and minimizing disruption to operations.
• Proactively monitor, manage, and maintain IT infrastructure components, including networks, hardware, software, and communication tools to ensure high availability and optimal performance.
• Partner closely with production and operations teams to identify, troubleshoot, and resolve system issues impacting manufacturing/delivery processes.
• Liaise with global and regional IT teams, as well as external vendors, to resolve complex incidents and implement long-term, sustainable solutions.
• Support core IT service delivery activities such as IT asset management, updates, data backup operations.
• Oversee requests and incidents using IT service management tools (e.g., helpdesk), ensuring timely resolution and user satisfaction.
• Participate in internal and external audits, and contribute to compliance and documentation efforts aligned with IT standards (ISO 27001, IATF 16949..).
• Assist in the creation and continuous improvement of technical documentation, standard operating procedures, and internal knowledge base resources.
• Lead or contribute to the planning and execution of local IT projects, including hardware rollouts, system upgrades, infrastructure improvements, and tool deployments.
• Provide mentorship and hands-on training to the end-users and junior IT staff, fostering adherence to IT best practices and operational excellence.

Additional Information

Our Vision

Reshaping mobility with responsible solutions.

Our Mission

As an innovative strategic partner, we supply the highest standards of services through sustainable and accessible cockpit systems.

Diversity in our workforce brings a range of experiences, ideas, and perspectives that enable us to create a more inclusive culture for all. We place great importance on making objective decisions during recruitment, development and promotion of employees, based on their qualifications and skills. We promote an inclusive working environment where everyone is valued for their contribution.

If you share these values and wish to work with us towards a more sustainable future, we look forward to your application.