IT OPERATION SUPPORT&SERVICES SENIOR SPC

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We are searching a IT OPERATION SUPPORT & SERVICES SENIOR SPECIALIST

MAIN RESPONSIBILITIES

• Manage and optimize hardware, software, and cloud-based user infrastructures.
• Maintain accurate, real-time IT asset and inventory records.
• Ensure high availability, scalability, and optimal performance of IT systems and infrastructure.
• Oversee the reliable and secure operation of business-critical applications, including SAP and Microsoft 365.
• Safeguard data security, ensure compliance with ISO 27001, GDPR, and NIS2, and maintain robust business continuity plans.
• Perform regular backups, disaster recovery tests, and recovery operations in line with Central IT governance standards.
• Lead server deployment, configuration, testing, and commissioning activities.
• Configure and optimize network services, collaborating with network administrators to ensure secure and seamless connectivity.
• Proactively monitor logs, system events, and performance dashboards to detect, analyze, and resolve issues.
• Support and address the evolving needs of user groups and business applications connected to corporate infrastructure.
• Troubleshoot and resolve software, security, and connectivity issues for end-user devices and enterprise systems.
• Apply patches, updates, and upgrades across systems, ensuring stability, compliance, and security.
• Conduct capacity planning, performance analysis, and system optimization to meet business demands.
• Provide advanced support for PCs, operating systems, enterprise applications, and IT equipment (workstations, printers, scanners, etc.).
• Manage, monitor, and secure in-house LAN, WAN, Wi-Fi, and firewall systems, integrating with cloud-based security solutions (e.g., Zero Trust).
• Track and resolve IT help desk tickets, ensuring timely and effective closure with minimal downtime.
• Oversee hardware/software procurement, vendor management, and support processes in compliance with corporate IT quality and security standards.
• Communicate IT updates, solutions, and digital transformation initiatives across the organization.
• Prepare regular performance, compliance, and incident reports for senior management